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Testnet onlyCase managedNo seed phrases

Support center

Case status

Get help with wallet references, verification, bonuses, account security, and safer-play controls. This frontend uses realistic case states, but it does not transmit production support requests.

New caseView demo case
Priority queueVX-CASE-1001

Urgent protection requests stay easy to reach and separate from ordinary questions.

Visible next stepImmutable historyNo sensitive secrets
Never paste seed phrases, private keys, mainnet wallet secrets, passwords, or full payment credentials into support messages.
Open cases0No fabricated activity is shown.
Demo referenceVX-CASE-1001Use for route and status testing.
Payment evidenceRequiredLedger and transaction IDs stay attached.
Document accessLeast privilegeSupport sees status, not extra provider evidence.

Demo case

VX-CASE-1001

Category
Wallet and payments
Status
Specialist review
Reference
VX-WALLET-001
Owner
Payments support

This case view models visible next steps and immutable notes. It is a frontend demo and does not create a production support record.

Case flow

What happens next

  1. Received

    Case record created with player-visible reference.

  2. Triaged

    Category and required evidence checked by support.

  3. Specialist review

    Payments, compliance, bonus, or RG owner reviews next action.

  4. Resolution note

    Player receives a plain-language outcome and appeal path where needed.